Monserrate Terms of Service

Monserrate Terms of Service

Effective Date: September 2025

Welcome to Monserrate’s website, an online luxury atelier dedicated to Portuguese heritage and fine watchmaking. These Terms of Service (“Terms”) govern your access to and use of our website (www.monserrate.eu) and all related online services. By visiting our site, creating an account, or purchasing from our online store, you agree to comply with these Terms. If you do not agree, please refrain from using our website.

1. Company Information

This website is operated by MSRT Atelier, Unipessoal Lda, a company registered in Portugal.

Our store is hosted on Shopify Inc., which provides the online e-commerce platform that enables us to sell our products and services to you.

2. Eligibility and Use of the Site

  • You must be at least 18 years of age (or the legal age of majority in your country) to use this site or purchase our products.
  • You agree to use the site only for lawful purposes and in compliance with all applicable local, national, and international laws and regulations.
  • You agree not to use our products or site for any illegal or unauthorized purpose, including violating intellectual property or privacy laws.

3. Account Information

If you create an account on our website:

  • You must provide accurate, current, and complete information.
  • You are responsible for maintaining the confidentiality of your account and password, and for restricting access to your account.
  • You agree to accept responsibility for all activities that occur under your account.
  • We reserve the right to suspend or terminate accounts if information provided is false, misleading, or violates these Terms.

4. Prohibited Uses

In addition to other prohibitions set out in these Terms, you may not use the site or its content for:

  • Any unlawful purpose or to solicit others to perform unlawful acts.
  • Violating international, EU, Portuguese, or local laws.
  • Infringing on intellectual property rights of Monserrate or others.
  • Uploading or transmitting viruses or malicious code that could affect site functionality or user experience.
  • Collecting personal information of others without consent.
  • Any obscene, abusive, discriminatory, or harmful activity.

We reserve the right to terminate your use of the site for violating any prohibited use.

5. Accuracy of Information

We strive to ensure all information on this site is accurate, complete, and up to date. However, occasional errors (such as typographical mistakes, inaccuracies, or omissions relating to product descriptions, pricing, promotions, or availability) may occur. We reserve the right to correct errors, inaccuracies, or omissions at any time, and to update or cancel orders if necessary.

6. Third-Party Services and Links

Certain services provided through our site may involve third-party providers (e.g., Shopify payment gateways, courier services, analytics tools). These third-party providers have their own terms and privacy policies.

  • Monserrate is not responsible for any issues arising from third-party services, but we select partners with care to ensure quality and security.
  • Links on our site may direct you to third-party websites. We are not responsible for their content, policies, or practices.

7. Intellectual Property

All content on this website – including but not limited to text, images, graphics, logos, and product photography – is owned or licensed by Monserrate and protected under Portuguese, EU, and international copyright and trademark laws. You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the site, its content, or products without express written permission from us.

8. Disclaimer of Warranties

  • We do not guarantee that your use of our site will be uninterrupted, timely, secure, or error-free.
  • We do not guarantee that information obtained from the site will always be accurate or reliable.
  • The site and all services are provided “as is” and “as available”, without warranties of any kind, express or implied, except as required by law.

9. Limitation of Liability

  • To the fullest extent permitted by law, Monserrate, its directors, employees, and affiliates will not be liable for any indirect, incidental, punitive, or consequential damages of any kind, including loss of profits, revenue, data, or goodwill.
  • Our maximum liability for any claim relating to use of the website or services shall not exceed the amount you paid (if any) for accessing or using our services.
  • Nothing in these Terms limits or excludes liability where it would be unlawful to do so (e.g., liability for death or personal injury caused by negligence, or for fraud).

10. Governing Law and Jurisdiction

These Terms are governed by the laws of Portugal. By using our site, you agree that any disputes shall be subject to the exclusive jurisdiction of the Portuguese courts, without prejudice to any mandatory consumer protection rights you may have in your country of residence.

For EU consumers: you may also seek resolution through local Alternative Dispute Resolution (ADR) entities or through the EU’s Online Dispute Resolution (ODR) platform.

11. Changes to Terms

We may update or change these Terms of Service at any time. Updated Terms will be posted on this page with the “Last Updated” date indicated. It is your responsibility to review these Terms periodically. Continued use of the site constitutes acceptance of any changes.

12. Contact Us

Questions about these Terms of Service may be directed to us at:


Last Updated: September 2025