Frequently Asked Questions

Born in Portugal, Monserrate is an atelier which creates timepieces that embody the nation’s legacy of artistry, exploration, and timeless elegance. Inspired by centuries of heritage, each watch is meticulously designed to capture the spirit of Portugal’s golden age and refined with contemporary sophistication. More than a measure of time, our creations are expressions of enduring prestige - crafted for those who value heritage, excellence, and distinction on the wrist, a wearable tribute to Portugal’s legacy.

Our designs are produced by Portuguese designers and consultants, with regulation, quality control, and finalization all taking place in our Portugal atelier. We collaborate with expert partners in Switzerland for movements, ensuring every timepiece reflects both Portuguese artistry and world-class performance. Our fabrication takes place in Asia with a world-class watch fabrication house, responsible for various luxury brands and operating for more than 70 years — ensuring the standards of our products rival the very best.

We combine Portuguese cultural heritage—such as azulejos, maritime traditions, and native stone—with high-end watchmaking to create timepieces with soul.

Depending on the collection, we use Swiss automatic movements (e.g., Sellita, Soprod). Every movement is regulated and tested in-house.

Yes—each model is individually rated. Typical ranges:

• Dress watches: 5–10 ATM (splash & rain resistant)
• Sports/Diver models: 10–30 ATM (swimming or diving)

See each product page for exact specs.

• 316L stainless steel, bronze, or titanium cases
• Sapphire crystals with anti-reflective coating
• Portuguese stone and other authentic materials

Yes. Some collections are limited to small runs or one-time collaborations, often with numbered casebacks and certificates of authenticity.

We ship worldwide from Portugal with tracked courier services.

Typical transit (courier-dependent):

• Portugal: 1–3 business days
• Europe: 3–7 business days
• International: 5–12 business days

For pre-orders, lead time depends on production; see our Pre-Order Policy.

EU orders are duty-free. Non-EU destinations may incur import duties/taxes as per local regulations, payable by the customer.

Yes. You may return unused products within 14 days of delivery for a full refund. See our Returns & Refunds Policy for conditions.

All watches include a 2-year international warranty covering manufacturing defects and movement issues.

General wear & tear, misuse/impacts, improper crown use causing water ingress, strap wear, theft or loss.

Email support@monserrate.eu.

• Presentation box
• Instruction manual
• Certificate of authenticity
• Limited edition card (if applicable)
• Microfiber cloth

Yes. We work with a master watchmaker. For out-of-warranty work, email us for a quote.

We welcome collaborations. Contact info@monserrate.eu.

To become the reference watch brand in Portugal, growing local watchmaking talent—from micro-assembly and regulation to, one day, a Portuguese caliber.